Refund policy

At PlayForge, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase is required for all returns.

To initiate a return, please contact our support team at playforgeco@gmail.com with your order details. Once your return request is approved, you will receive instructions on how to send the item back.

After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within a few business days.

Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is defective or incorrect.

PlayForge is committed to providing a smooth shopping experience. If you receive a damaged or faulty product, please contact us immediately so we can resolve the issue quickly and efficiently.